Digital Phone Service

 

 

What is Digital Phone Service-- Digital Phone service, sometimes referred to as Internet Phone, is an alternative method for communication that allows voice and data to travel over high speed data transmission lines.  Most Digital/Internet Phone companies use VoIP (Voice over Internet Protocol) where the voice/data is sent via the Internet only without quality of service controls.  Lexcom Digital Phone service utilizes Lexcom’s dedicated network for security and state-of-the-art technology to insure voice and data transmission with the highest quality of service, known as “Carrier Grade”…unlike other services providers who offer only a “best effort” quality via Internet telephony alone. 

 

The Best of Both Worlds—Unlike other providers in the area, Lexcom can provide the safety of traditional wire-line service in addition to the economy of Digital Phone Service.*  Both services can even be configured to work together to provide customers the best of both worlds with the convenience of one bill.

 

Availability—Digital Phone Service is currently available wherever Lexcom Cable is available…Residential Customers should call 336-249-9901 for availability. Business Customers should Contact 336-249-5781.

 

Basic Installation—A Lexcom Cable technician will connect a Digital Phone Adapter to a cable modem and/or personal router.  The customer’s existing telephone wiring will then be connected to the Digital Phone Adapter.  All customers needs vary and Lexcom will attempt to accommodate those needs; however, some restrictions as well as additional charges may apply. 

 

Digital Phone Use- Lexcom’s Digital Phone can be used with your regular touch-tone telephone(s) and calls are made the same as with a traditional phone service.  For long distance calls, you can receive collect calls, and make international calls as you normally do.  Features work the same as well…for questions about Features and their use, please refer to the front of the Lexcom Telephone Directory or visit the Telephone section for information on Features.

 

Security Systems—Because Lexcom does not install, support, or service alarm systems, we recommend that you contact your security system provider regarding Digital Phone Service.  Please note, if your security system relies on Digital Phone service and if there is a power or network outage, your service will not be available.  This is why Lexcom recommends customers not rely solely on Digital Phone service but encourages customers to use it as a compliment to Lexcom’s traditional wire-line service.  Traditional wire-line service has an elaborate back-up system that keeps the service operable in the event of a power outage providing access for security systems and emergency 911 in times of need. 

 

Self Installs—Currently Lexcom does not have the ability for customers to self install at this time.

 

Keep Your Same Phone Number--With Digital Phone you can keep your existing Lexcom phone number so you don’t have to notify everyone you know or do business with about a new phone number.  If you wish to keep a non-Lexcom phone number, Lexcom can verify portability from your previous provider (some restrictions may apply).

 

Getting a New Phone Number-- If you receive a new telephone number from Lexcom and no longer desire phone service from your current phone service provider, then you will need to contact your current phone service provider to disconnect your current phone service.

 

Choice of Long Distance Carrier—By subscribing to Lexcom’s Digital Phone service you are choosing Lexcom Long Distance as your Long Distance Carrier.

 

DSL—If you are a DSL subscriber, you will have to contact your DSL provider to disconnect your DSL service prior to your Digital Phone installation appointment.   If you wish to keep your DSL service, Lexcom cannot provide you with Digital Phone Service throughout your home unless new station wiring is installed.  Additional charges may apply.

 

Live, Local Operators and Technicians—Lexcom has a local 24/7 Customer Service Call Center and local technicians to service you better and faster…not someone half way around the world. 

 

Walk-In Customer Service:  We know that our customers want personal service provided by folks they know and trust.  Lexcom is the only local Digital Phone provider that offers both a walk-in customer service and payment center for face-to-face service as well as a local 24/7 Customer Service Call Center. 

 

Features Available on All Plans Shown Below:

 

Call Waiting/Cancel Call Waiting                                           Call Waiting ID

Call Forward                                                                       CallerID Blocking                                                      

Speed Dial 8                                                                        Caller ID (Name & Number with Anonymous Call Rejection)

Basic Voice Mail with Call Forward Busy

 and Don’t Answer

 

 

**Calls to the following US Territories are included in Lexcom Digital Phone’s unlimited long distance calling:  Guam, Puerto Rico, the Mariana Islands, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Palmyra Atoll, Wake Island and the US Virgin Islands.  Calls to the following are NOT included in Lexcom Digital Phone Unlimited long distance calling:  American Samoa, Guantanamo Bay & the Marshall Islands.  Rates for calls to these areas are competitive with other major long-distance providers. Available for Residential Service Only.  Additional charges apply for calls to international locations at rates competitive with other major providers and there are no changes to how you make International calls with Lexcom Digital Phone.  Additional charges also apply for Operator Services, Directory Assistance, taxes and fees.