LEXCOM RESIDENTIAL LONG DISTANCE PRODUCTS AND SERVICES

Lexcom Long Distance serves all your needs with local people providing operator assistance and the added convenience of one bill that contains all your local and long distance charges.  Lexcom also offers Lexcard, a Preferred Customer Program for any customer who subscribes to Lexcom Long Distance.  With Lexcard, you receive many discounts and other benefits that are not available to customers without Preferred Customer Status.  Lexcom now offers these benefits to customers with a Lexcard Calling Card who do not subscribe to Lexcom Long Distance.  For $3.00 per month, you can now take advantage of all the great savings and other benefits.  For a list of the Lexcard benefits, look under LEXCARD ADVANTAGES on the Lexcom Web Page.

LEXCOM LONG DISTANCE INTERNATIONAL PLANS AND RATES

Direct Dialed and Operator Service Calls
All direct dialed and operator assisted calls placed from originating points in the United States to the countries or areas designated which are not part of the United States or its territories.
Prices are as follows:

Search for Country Rates Alphabetically

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(Chargeable time begins when the connection is established between the calling station and the desired telephone, attendant board, or private branch exchange console.  For Person-to-Person calls, chargeable time begins when the designated party comes on the line, or when the caller agrees to speak with a substitute party.  Chargeable time ends when the connection is terminated.  Chargeable time does not include the time lost because of faults or defects in the service).

(Standard, Discount, and Economy or Day, Evening, and Night/Weekend times are determined by the local time of the location of the rate center of the calling service point.  Chargeable time for a rate period (e.g. 8am-5pm) begins with the first stated hour (8am) and continues to, but does not include, the second stated hour (5pm).  The rate applicable at the start of chargeable time at the calling station applies to the entire call.  If a call begins in one discount period and ends in another, the initial period discount applied is the discount in effect at the time the call is established.  The charge for each additional minute of usage is the additional minute billing rate period in which the beginning of each minute occurs).

Holiday Rate Period - for the following holidays, the Evening rate applies unless a lower rate period is in effect:

(The initial whole minute or fraction thereof is subject to the initial minute rate.  The subsequent seconds are rounded in whole minute increments, with the remaining seconds, if any, rounded up to the next whole minute and billed at the additional minute rate.  The initial period for Direct-Dialed calls is one minute.  For Operator Station, Person-to-Person and Room Charge calls, the initial period is three minutes.  Credit Card Calls are assessed the same per-minute charge as Operator Station or Person-to-Person calls, as appropriate).

Service Charges for Operator-Assisted Overseas International Message Telecommunications Service:

RATES FOR CANADIAN MESSAGE TELECOMMUNICATIONS SERVICE

      Direct Dialed and Operator Service Calls

All direct dialed and operator assisted calls placed from originating points in the United States
to the countries or areas designated which are not part of the United States or its territories.
Prices are as follows:

Rate: $.25 per minute anytime
 

(For Direct Dialed Calls, chargeable time begins when the connection is established between the calling station and the desired telephone attendant board or private branch exchange console.  For Person-to-Person calls, chargeable time begins when the designated party comes on the line, or when the caller agrees to speak with a substitute party. Chargeable time ends when the connection is terminated.  Chargeable time does not include the time lost because of faults or defects in the service).

(Day, Evening and Night times are determined by the local time of the rate center of the calling point.  Chargeable time for a rate period begins with the first stated hour and continues to, but does not include, the second stated hour.  The rate applicable at the start of chargeable time at the calling station applies to the entire call.  The initial whole minute or fraction thereof is subject to the initial minute rate.  The subsequent seconds are rounded in whole minute increments, with the remaining seconds, if any, rounded up to the next whole minute and billed at the additional minute rate).

Service Charges for Operator Assisted Calls:

Person-to-person                                   $2.88
Operator Station or Room Charges     $1.80

Service Charge for Credit Card Calls:

A service charge of $.75 per call will be assessed for calls billed to credit cards.

Canada 800 Service:
Allows calls originating in Canada to terminate on a LLD customer's 800 number.  Customers with USA Ultimate 800 Service or Stay in Touch 800 Service have the option to add 800 Service to their existing 800 service.  Customers wishing to add Canada 800 Service should specify the ""Extended Call Coverage for Canada"" option.  There is no additional monthly charge for Canada 800 Service.
 

Day Rate:  8:00 am to 5:59 pm Monday thru Saturday
Evening Rate:  6:00 pm to 11:59 pm Monday thru Saturday and 8:00 am to 11:59 pm Sunday
Night/Weekend Rate:  12:00 am to 7:59 pm Monday thru Saturday

LLD 800 Calling Card Service - Canada:

Canada is a one-way, dial-in-dial out multipoint service.  Customers access LLD facilities by dialing an 800 number.  Canada customers may originate calls from any telephone in Canada.  Calls may be terminated to every location within the contiguous U.S., Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Canada, or any direct dial capable foreign country.  Customers may originate calls from either touch-tone or rotary phones.  Calls originating from rotary phones will be completed with the assistance of operators. Minutes of use for all LLD 800 Calling Card Canada calls are rounded to the next higher full minute.

The following rates apply when using LLD's 800 Calling Card from Canada to the U.S. Mainland, Alaska, and Hawaii.  In addition, Service Charges may apply as indicated:
 

Day Rate:  8:00 am to 5:00 pm Monday thru Friday
Evening Rate:  5:00 pm to 11:00 pm Monday thru Friday and Sunday
Night/Weekend Rate:  11:00 pm to 8:00 am Monday thru Sunday
 

The following rates apply when using LLD's 800 Calling Card from Canada to the U.S. Mainland, Alaska, and Hawaii, Puerto Rico and U.S. Virgin Islands.  In addition, Service Charges may apply as indicated:
 

(Chargeable time begins when the connection is established between the calling station and the desired telephone attendant board or private branch exchange console.  For Person-to-Person calls, chargeable time begins when the designated party comes on the line, or when the caller agrees to speak with a substitute party. Chargeable time ends when the connection is terminated.  Chargeable time does not include the time lost because of faults or defects in the service).

(Standard, Discount and Economy, or Day, Evening and Night times are determined by the local time of the rate center of the calling point.  Chargeable time for a rate period begins with the first stated hour and continues to, but does not include, the second stated hour.  The rate applicable at the start of chargeable time at the calling station applies to the entire call.  The initial whole minute or fraction thereof is subject to the initial minute rate.  The subsequent seconds are rounded in whole minute increments, with the remaining seconds, if any, rounded up to the next whole minute and billed at the additional minute rate).

Rates for Mexican Message Telecommunications Service

Mexican Message Telecommunications Service - the following rate applies for calls between the U.S. Mainland and Mexico that are billed in the U.S. Mainland.
Prices are as follows:

        Rate:    $0.25 per minute anytime

(The Dial Station, Customer Dialed Calling Card Station, Operator Station, Person-to-Person and Real Time Rated classes of service calls are available.  Collect Calls are permissible between all stations except that the Collect Call option is not available for calls to a public or semi-public coin station.)

(A Service Charge is applicable to Customer Dialed Calling Card Station, Operator Station, Person-to-Person and Real Time Rated calls.  This charge is in addition to any initial period and additional minute charges applicable to a call.  When a call is subject to more than one Service Charge, only the highest Service Charge applies).

Service Charges for Operator Assisted Calls:

A service charge of $2.50 per call will be assessed for operator assisted calls.

Service Charge for Credit Card Calls:

A service charge of $.75 per call will be assessed for calls billed to credit cards.
 

MAINLAND-PUERTO RICO/U.S. VIRGIN ISLANDS
 

(The Dial Station, Customer Dialed Calling Card Station, Operator Station, Person-to-Person and Real Time Rated classes of service calls are available.  Collect Calls are permissible between all stations except that the Collect Call option is not available for calls to a public or semi-public coin station).

(Rates in this schedule are based on a rate band for North Carolina according to broad mileage bands.  The rate band eliminates the necessity for determining specific airline mileage between the rate centers (stations) involved. The initial period for all classes of service is one minute.  A Service Charge is applicable to Customer Dialed Calling Card Station, Operator Station, Person-to-Person and Real Time Rated calls.  This charge is in addition to any initial period and additional minute charges applicable to a call.  When a call is subject to more than one Service Charge, only the highest Service Charge applies).

Day Rate:  8am to, but not including, 5pm Monday through Friday
Evening Rate:  5pm to, but not including, 11pm Monday through Friday and 5pm to, but not including, 11pm Sunday Night/Weekend Rate:  12 midnight to, but not including, 8am and 11pm to midnight Monday through Friday; all day Saturday, and 12 midnight to, but not including, 5pm and 11pm to midnight Sunday

Holiday Rate Period - For the holidays listed, the Evening Rate Period rates are used, unless lower rate would normally apply.

CONDITIONS:

Customers have 30 days to dispute charges appearing on their bill.  After 30 days the account shall be deemed correct and binding upon the customer.  Bills are due and payable as of the bill date and are considered Past Due if not paid within 15 days after the billing date.  If payment is not received within 25 days of the bill date, a late payment charge of 1% will be applied to the account.  Failure to pay Regulated Local Service charges will result in the disconnection of Regulated Local Phone Service.  Customers denying Long Distance Toll or Non-Regulated Local Service charges must do so either verbally or in writing to Lexcom in order to retain their Regulated Local Service; however, Lexcom reserves the right to seek court judgment for these unpaid past due charges as well as discontinue or block the customer's ability to use these services.

Responsibility of the Customer:

The customer is responsible for payment of charges for calls originated at the customer's premises, which are not collect, third party, calling card or credit card calls. The customer is responsible for charges incurred for special construction and/or special facilities, which the customer requests and which are ordered by Lexcom Long Distance on the customer's behalf.

Cancellation or Interruption of Service:

Without incurring liability, Lexcom Long Distance may discontinue services to a customer or to a particular customer location, or may withhold the provision of ordered or contracted services under the following conditions:

     (1)  For nonpayment of any sum due Lexcom Long Distance for more than
            thirty days after issuance of the bill for the amount due;
     (2)  For violation of any of the provisions, terms or conditions.
     (3)  For violation of any law, rule, regulation, or policy of any governing authority
            having jurisdiction of Lexcom Long Distance's services; or
     (4)  By reason of any order or decision of a court having competent jurisdiction,
            public service commission or federal regulatory body or other governing
            authority prohibiting Lexcom Long Distance from furnishing its services.

Without incurring liability, Lexcom Long Distance may interrupt the provision of services at any time in order to perform test(s) and inspections to assure compliance with regulations and the proper installation and operation of customer and Lexcom Long  Distance's equipment and facilities and may continue such interruption until any items of noncompliance or improper equipment operation so identified are rectified.

Service may be discontinued by Lexcom Long Distance without notice to the customer, by blocking traffic to certain areas, or by blocking calls using certain Customer Authorization Codes, when Lexcom Long Distance deems it necessary to take action to prevent unlawful use of its service.  Lexcom Long Distance may restore service as soon as it can be provided without undue risk.

If, for any reason, service is interrupted, the customer will only be charged for the service that was actually used.

Payment for Services:

The customer is responsible for payment of all charges for services, including charges for services originated or charges accepted at the customers' service point. Charges for third party calls which are charged to a domestic telephone number will be included on the Billed Party's local exchange telephone company bill pursuant to billing and collection agreements established by Lexcom Long Distance or its intermediary with the applicable telephone company.

Charges for credit card calls will be included on the Billed Party's regular monthly statement from the card-issuing company.

For Room Charge Calls, when requested by the Authorized User, and authorized by the Aggregator, the charges will be proved to the Aggregator for inclusion on the hotel, motel or hospital bill of the Authorized User.  In such cases, Lexcom Long Distance will provide a record of the call detail and charges to the hotel, motel or hospital for such billing purposes.  The Aggregator is solely responsible for the collection of Room Charges from its guests, and remains liable to Lexcom Long Distance for all Room Charge calls regardless of whether such charges were in fact collected from the Authorized User.

Any applicable federal, state, or local use, excise, sales, or privilege taxes or similar liabilities chargeable to or against the Company as a result of the provision of the Company's services hereunder to customer shall be charged to and payable by customer in addition to the rates indicated above for Network Services.

The Customer shall remit payment of all charges in the return envelope supplied with the bill or to any agency authorized by the Company to receive such payment.

If the bill is not paid within thirty calendar days following the mailing of the bill, the account will be considered delinquent.

A delinquent account may subject the customer's service to temporary disconnection. The Company is responsible for notifying the customer at least five days before service is disconnected.

Failure to receive a bill will not exempt a customer from prompt payment of any sum or sums due the Company.

In the event the Company must employ the services of attorneys for collection of charges due under these terms and conditions or any contract for special services, customer shall be liable for all costs of collection including reasonable attorney's fees.

Deposits:

The Company or its agent may require an applicant or a present customer to post deposit not to exceed the established amount of the total charges for service and facilities for an average period of two months, such deposit to be held by the Company or its agent as guarantee of payment.

An applicant for service, or a present customer, may satisfy a deposit requirement by providing a Contract of Guaranty in an amount not less than the requested deposit from a present customer acceptable to the Company or its agent.  The guaranty contract shall be on a form provided by the Company or its agent which shall include the Company's and/or agent's right to transfer charges to the limit of the guaranty, from a defaulted bill of the customer, from whom a deposit or Contract of Guaranty was required, to the guarantor's account or accounts and the further right to suspend the guarantor's service.

The fact that a deposit has been made, or a guaranty provided, shall in no way relieve the customer from complying with the Company's and/or its agent's regulations as to the  prompt payment of bills, nor constitute a waiver or modification of the regular practices of the Company or its Agent providing the temporary suspension of the service contract for nonpayment of bills.

The amount of the deposit may be refunded at any time at the option of the Company or it will be refunded at the termination of the service after all outstanding fees/charges have been paid in full by the customer.

A deposit will accrue interest at a rate not to exceed eight (8) percent per annum.

Denial of Access to Network Services:

The Company expressly retains the right to immediately deny the access to service without incurring any liability for any of the following reasons:

     (a)  Nonpayment of any sum due for service provided hereunder, where customers"
            charges remain unpaid more than ten (10) days following notice of nonpayment
            from the Company.  Notice shall be deemed to be effective upon mailing of
            written notice, postage prepaid to customer's last known address;"
     (b)  Customer's acts or omissions which constitute a violation of, or a failure to"
            comply with, any regulation stated in these terms and conditions governing the"
            furnishing of service, but which violation or failure to comply does not constitute"
            a material breach or does not pose any actual or threatened interference to
            Lexcom Long Distance or its furnishing of services.  The Company agrees to
            give customer ten (10) days notice of such violation or failure to comply prior to
            service; or
     (c)  The implementation of any order of a court of competent jurisdiction, or federal"
            or state regulatory authority of competent jurisdiction, prohibiting the Company"
            from furnishing such service; or
     (d)  Where customer has failed or neglected to tender any additional or required
            security deposit within ten (10) days of demand by the Company.

Customer's Liability in the Event of Denial of Access to Service by the Company:

In the event customer's service is disconnected by the Company for any of the reasons stated above, customer shall be liable for all unpaid charges due and owing to the Company associated with the service.  Customer's deposit and accrued interest shall be applied to all cancellation charges applicable to the service offering received by customer.

Reinstitution of Service:

If customer seeks reinstitution of service following denial of service by the Company, customer shall pay to the Company prior to the time service is reinstituted (1) all accrued and unpaid charges, and (2) a deposit per the terms stated above in order to reinstitute service.

Discontinuation of Service:

The customer's service shall automatically discontinue upon discontinuation of the customer's subscription to the Company's domestic service.

Right to Backbill for Improper Use of the Company's Services:

Any person or entity which uses, appropriates or secures the use of services from the Company, whether directly or indirectly, in any unlawful manner or through the providing of any misleading or false information to the Company and which use, appropriation, or securing of services is inconsistent with the stated uses, intents, and purposes of these terms and conditions or any restrictions, conditions, and limitations stated herein, shall be liable for an amount equal to the accrued and unpaid charges that would have been applicable to the use of the Company's services actually made by customer.